ELITE CLEANING SERVICES TERMS AND CONDITIONS

Last updated: 05.10.2020
Version 2.0

Commercial Cleaning
Terms of Agreement:
Please read our Terms and Conditions carefully. It is the policy of Elite Cleaning Services Yorkshire to strictly enforce its Terms of Agreement in the event of any dispute.

1. About this Contract:
1.1 Our terms and conditions represent a contract which comes into force on agreeing the time and a date to commence, or the purchase order number, for specific work cleaning requirements to be undertaken. This contract is made between Elite Cleaning Services Yorkshire and you, the Client/Company.
1.2 You agree that any use of the services that is provided by Elite Cleaning Services Yorkshire shall constitute your acceptance of our Terms and Conditions.
1.3 Elite Cleaning Services Yorkshire the right to change, without notice, any part or condition or wording of these terms and conditions.

2. Service:
2.1 If the client/Company is not happy with the standard of the agreed level of service provided by Elite Cleaning Services Yorkshire, we will endeavour to rectify this within 5 working days. Providing we are made aware or notified of this within 24hrs of the last service by emailing Claire@elitecleaningyorkshire.co.uk, if however, the Clients signature has been provided then this exempts Elite Cleaning Services Yorkshire responsibility to rectify.
2.2 All Elite Cleaning Services Yorkshire employees’ under-go an induction training programme, prior to commencing any service with you.
2.3 Elite Cleaning Services Yorkshire Employees are not permitted to move any items of heavy furniture that may cause secondary damage to floors, carpets etc, this is not covered by Elite Cleaning Services Yorkshire insurance. It is the client’s responsibility to ensure that Elite Cleaning Services Yorkshire employees have full tidy, clear, access to the property being cleaned.
2.4 Any cleaning task that has not been agreed, should be requested and approved if required, by a telephone call to Elite Cleaning Services Yorkshire office first, (as these will not be covered by Elite Cleaning Services Yorkshire insurance). These supplementary tasks may be deemed as chargeable extras due to time, products and labour. If you have a regular service agreement, then the task will be carried out at the next contracted date and charged accordingly. Otherwise the chargeable extra will be carried out immediately and charged accordingly, then added to the final invoice amount.
2.5 No guarantee is made or implied regarding the time at which operatives will attend a property on the agreed day of the service delivery and no claims will be considered.

3. Pricing and Payment Terms:
3.1 Commercial payments will be invoiced on a monthly basis, and payment should be made within 7 days of the invoice being sent.
3.2 Price is subject to review at any time without prior notice as are our payment terms.

4. Cancellation:
4.1 In the event of termination of regular cleaning services a minimum of 30 days written notice addressed to Elite Cleaning Services Yorkshire offices is required.
4.2 Any cancellation or re-arrangement to any scheduled or regular service, a minimum of SEVEN days’ notice by direct telephone call to Claire is required, (NOT TO BE ARRANGED WITH EMPLOYEE) otherwise the full cleaning service charge of the service amount will be applicable and invoiced. Even if the work has not been undertaken 4.3 In the event that we are unable to clean on the day organised we endeavour to get to you at another arranged time.
4.4 In the event of Elite Cleaning Services Yorkshire being unable to gain access to a property or carry out cleaning of any kind due to circumstance beyond our control or the customer’s failure to arrange reasonable alternative as above, then the full cancellation amount will be applicable.
4.5 There are no services on Christmas Day, Boxing Day or New Year’s Day, Good Friday & Easter Sunday.
4.6 Deposits taken for one-off, end of tenancy or any other service are non-refundable.

5. Security and Health and Safety:
5.1 Elite Cleaning Services Yorkshire undertakes to provide absolute security for your key and private data at all times. In the event of any keys proven to being lost by Elite Cleaning Services Yorkshire, we will make suitable arrangements as soon as reasonably possible.
5.2 To protect our Employees, they are instructed not to enter an environment they may consider to be dangerous or hazardous or inoperable for any reason. They are instructed to report the problem immediately and will withdraw from the premises. In this event occurring the customer will be charged 100% of the service fee.
5.3 It is the client’s responsibility to ensure that property is clear and tidy for staff to commence cleaning works. Moving any heavy objects will not be covered by our insurance and also health & safety legislation dictates an obligation to safeguard our staff’s safety and welfare whilst at work.
5.4 Employees are forbidden to conduct any cleaning duties at height that require the use of ladders, stools, steps or similar items. Working at height can only be conducted using equipment supplied by Elite Cleaning Services Yorkshire.
5.5 Any claims for key loss will be capped at £60.00.

6. Equipment:
6.1 Elite Cleaning Services Yorkshire employees are strictly instructed not to use any Customer appliances in your premises unless otherwise directed so to do by the senior management of The Company.

7. Equal Opportunities
7.1 Elite Cleaning Services Yorkshire is an equal opportunities employer. We recruit our staff on the basis of their ability to do the job and aim to ensure that all our staff are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.

8. Insurance / Compensation.
8.1 Elite Cleaning Services Yorkshire has public liability insurance.
8.2 Damage to /loss of property must be reported immediately in any event. In the event of damage or loss as a result of negligence, both parties, the liability of Elite Cleaning Services Yorkshire shall be limited (Elite Cleaning Services Yorkshire’s discretion) to repair or the replacement cost of the item, taking into account its age and condition. Elite Cleaning Services Yorkshire shall not in any event be liable for any loss of profit or consequential loss.
8.3 Elite Cleaning Services Yorkshire will not be liable for any liability caused by or arising out of or from: Damage to windows, articles of glass, china porcelain, earthenware, stone or other articles of a brittle nature and the return of keys by post.
8.4 Elite Cleaning Services Yorkshire will not be liable, accountable, or chargeable for any losses, fees, claims or expenditure incurred should we be unable to complete a booking or bookings for any reason.

Elite Cleaning Services Yorkshire
claire@elitecleaningyorkshire.co.uk